Refunds and Exchanges
FOR CUSTOM PAINTED TOPPER SETS AND FAMILIES
Due to the work involved in setting up our waiting lists and beginning initial conversations with our clients, once an order is placed for a Fully Custom Painted Topper set or Fully Custom Painted Family, an initial 30% of your order is non-refundable. After 7 business days of placing your order, given that we are working with deadlines, the Fully Custom Painted Topper set is NON-REFUNDABLE.
WE DO NOT OFFER REFUNDS FOR MAIL-RELATED LOSSES OR DAMAGES. Especially when the customer has decided not to upgrade shipping. Internationally, the only service that is trackable is Express shipping and costs $45 USD for most items. Although we highly recommend to add tracking to your order, we have experienced glitches in the USPS's system, for which we cannot be held responsible. For even more security, we recommend using a private carrier, such as FedEx or UPS.
If you have any problem with your item that is not mail related, please contact us asap and we will do our best to resolve it.
We have two children ourselves and are concerned with the safety of our kids. Our dolls are painted with water based non-toxic acrylic paint which conforms to astm d 4236. All dolls are then varnished with a sealer that is an AP standard nontoxic sealer, USA made.